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TitleNew Process Change When Requesting Appraisals without the Certificate of Eligibility (COE) Submitted or Determination
Description In general, a COE is required for proof of eligibility. It is extremely important to ensure Veterans are eligible for the benefit before ordering the appraisal. Action that needs to be taken on May 19, 2019, all Lender Appraisal Processing Program (LAPP) and all Individual (IND) cases must have a COE in the Active or Pending status before the appraisal can be requested. This means that at a minimum an application for a COE must be submitted before the appraisal can be ordered. On a case-by-case basis, Loan Guaranty Service, or the VA Regional Loan Center of jurisdiction can authorize a waiver to allow appraisals to be requested through the appraisal system (WebLGY). All inquiries should be sent to