After the maintenance back in May 2018 some lenders reported not being able to issue LGC's (Loan Guaranty Certificates). We have found some browsers are not getting the normal pop-up box and it can be remedied by clearing cache and cookies.
Please try following these steps before seeking additional help:
1)Select Tools (via the Gear Icon)> Safety > Delete browsing history ...
2) Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies and then click Delete
3) You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies
Thank you for your help and patience!